RETURNS : Returns can take five times longer to handle than orders, and give ten times the headaches. 

We provide full 'reverse-logistics' services, including :

-  collection from customers

-  logging and reporting of all returns

-  advice on action required (refund, replace, contact customer etc)

-  quality checks

-  refurbishment or disposal

-  spare parts storage and supply

-  customer follow-up

CASE STUDY :

Each store of a major retailer accumulates returned/defective goods until a pallet load  is ready.

They advise us and we arrange collection.

Items are received, logged, inspected and reported.

Items are re-routed, refurbished or stored.